Beyond a transaction: Crafting an excellent Customer Experience within your Jewellery Business (podcast episode)
In this week's episode, podcast host Anna Campbell chats with Fran, client experience specialist, about all things customer experience. Fran, founder of And So the Journey Begins, shares her knowledge on what customer experience is, setting customer expectations, making the experience personal, turning customers into repeat customers and much more.
Listen now:
177: Beyond a transaction: Crafting an excellent Customer Experience within your Jewellery Business
With Fran Smith
In this week's episode, podcast host Anna Campbell chats with Fran, client experience specialist, about all things customer experience. Fran, founder of And So the Journey Begins, shares her knowledge on what customer experience is, setting customer expectations, making the experience personal, turning customers into repeat customers and much more.
Episode Description:
What do we mean by customer experience? (1:35)
How can we set customer expectations? (6:56)
How can we make the experience more personal? (21:38)
The importance of repeat customers (28:38)
Post-sale customer contact (33:31)
Where can we find Fran on the web? (41:15)
Resources:
Learn more about Jewellers Academy
Join the Jewellers Academy Facebook Group
About Fran
I'm Fran, Client Experience Specialist and Mum to my son - a gorgeous toddler who keeps me on my toes!
I'm on a mission to use all the experience and lessons I gained from 15 years working in customer service for large companies, to empower small business owners to grow their businesses based on a wonderful community of loyal fans. How? By focusing on the relationship building foundations that don't just go into serving customers well, but excellently.
Instagram: @andsothejourneybegins.co
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